frequently asked questions
Frequently asked questions and answers
What time are the tours?
The facilities open from 11am, but you can only experience the experience with a tour at 3pm, 5pm and 7pm, before that it is without a guide and has the same price.
How far are they from Valladolid, Mérida and Cancún?
We are 25 minutes from the center of Valladolid, 2 hours from Cancún and 2 hours from Mérida.
Do you have transportation service?
Yes, but we only have transportation from Valladolid, the transportation picks you up at your hotel, brings you to live your experience, waits 2 hours and returns you to your hotel, 1 to 4 people for $800 pesos mx, if you want a number more people contact us.
How safe is the road?
The road to get there is very safe, only from the section from Yalcobá to the cenote it is recommended to reduce speed since it is a rural road, it is also recommended to download the map on Google Maps, since in this area there is not always a good signal and In order to keep the place private, we do not have signs on the road, but we will always be available to help you with your arrival.
How many people can access per time?
The maximum capacity per time is 20 people, this only varies if there are more people in a time but from the same group, then access to the entire group would be possible.
Can children live the experience?
Children can come and live their experience from 11am to 2pm, only when they are accessed with the guided tour, we do not recommend access for children since as it is a 30-minute explanation of the geological museum, it prevents other explorers from living their experience. experience in a calm way.
Do you have any discounts for seniors, minors or locals?
Currently we do not offer any type of discount.
What types of experiences do they have?
We have the basic product called “Mayan underworld” that includes access, guided tour and swimming, this same experience can be complemented with very traditional food, either in a Mayan dining room or bonfire and the most special one that can only really be experienced In Zazil Tunich the meals are inside the cenote 20 meters underground.
What do romantic dinners include and what do they not include?
Includes:
- Access.
- Guided tour.
- I swim in a cenote.
- 3-course meal, starter, main course and dessert.
- Mayan ceremony.
Does not include:
- Drinks.
- Tips.
- Lifevests.
Is there a food option for vegans or vegetarians?
For vegans or vegetarians we have the option of chaya tamales, made with local corn dough, vegetable oil and freshly cut chaya leaf, accompanied by a tomato sauce that closes the perfect flavor.
Likewise, if you have some more explicit dietary restrictions, you can easily let us know so we can support you with customized foods.
Can I request a more personalized and private experience?
Of course, contact us directly, tell us about your idea to make it a reality, we already have pre-made packages, but everything can be made to measure.
Can I rent the cenote exclusively?
Yes, it is possible to rent for a minimum of 2 hours up to 1 full day, contact us to tailor your experience.
Do you have accommodation?
We currently have some very traditional cabins exclusively for 2 people, with a bed in the air, a beautiful hand-painted mural of birds from the region, a bathroom without a door and hot water, for greater connection, in the cabins there is no Wi-Fi, but Yes we have in common areas.
When staying in the cabins you have access included between 9am to 11am, exclusive access for village guests.
Is the cenote deep for swimming at night?
The cenote is totally ideal to access at night or day, since the bottom is firm and visible at all times, the deepest part of the cenote is currently 1.8m to 2m and on the banks it is lower, this makes it ideal to appreciate the beauty of the place from the water or in the same way for water ceremonies or rituals.
How long does the activity last?
The experience of the tour and tour with dinner has an average duration of 2 hours, and may be less or more time.
How far in advance should I reserve?
It is recommended to reserve at least one day in advance if your experience is not a special event, since all groups have a maximum of 20 explorers per schedule. Likewise, when booking it is necessary to pay an advance payment to be able to secure and reserve your place in the experience.
How should I be dressed?
We always recommend coming as comfortable as possible, with light clothing, it can be any type of shoe.
What is recommended to bring to my visit?
- Towels.
- Water shoes or sandals that can get wet.
- Comfortable clothes.
How can I book my visit?
You can book directly on the website or through our personalized customer service in 2 numbers, either by call or WhatsApp, there you will be asked for the details of your visit and later you will be sent a link for your personal details of the reserve.
What are the payment options for my experience?
Payment can be made in cash, transfer, debit or credit card or cryptocurrency.
Reservations at 52 (985) 808 - 5827
Leave us your information and our customer service team will contact you to provide you with all the details so you can plan your next visit to Zazil Tunich.
Our location
We are in a Magical Town of Mexico located between 4 of the most important archaeological zones in Mexico, 45 km from the wonder of the modern world Chichen Itzá, 20 km from the Ekbalam Archaeological Zone, 40 km from the Archaeological Zone of Cobá and 100 km from the Archaeological Zone of Tulum.
This allows you to stay and wake up with us to have several days of very interesting tours to get to know one of the richest regions in Mayan Culture of this great Mayan World in a more comfortable way and to be able to enjoy it better, COME AND LIVE IT!
The opinion of some explorers...
- letesfcb
Demasiado oscuridad para lo que me esperaba de un buen cenote, como los que vemos en la tv, con un gran agujero en el techo lleno de luz, apenas 3/4... read more 
03/08/2022
¡¡Vale la pena la manejada!! He estado ahí el día de ayer y quedé anonadada de tanta belleza. El lugar está en perfectas condiciones, muy bien cuidado a pesar de... read more 
Juany R
28/11/2019O3706WVlauraj Impresionante, se respira una paz increíble en este lugar, pagamos la entrada junto con la cena, la cual fue maravillosa, un momento muy especial para nosotros
23/12/2021 Una experiencia padrisima, el mejor cenote que he visitado, la explicación y vivencia única, diferente y muy emotiva el ritual logra hacerte sentir muy relajada.
Los dueños personas mágicas y... read more 
julio a
19/12/2020
- Una experiencia padrisima, el mejor cenote que he visitado, la explicación y vivencia única, diferente y muy emotiva el ritual logra hacerte sentir muy relajada.
Los dueños personas mágicas y... read more julio a
19/12/2020
