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Zazil Tunich

Frequently Asking Questions

Frequently asked questions and answers

What time are the tours?

The facilities open from 11am, but you can only experience the experience with a tour at 3pm, 5pm and 7pm, before that it is without a guide and has the same price.

How far are they from Valladolid, Mérida and Cancún?

We are 25 minutes from the center of Valladolid, 2 hours from Cancún and 2 hours from Mérida.

Do you have transportation service?

Yes, but we only have transportation from Valladolid, the transportation picks you up at your hotel, brings you to live your experience, waits 2 hours and returns you to your hotel, 1 to 4 people for $800 pesos mx, if you want a number more people contact us. 

How safe is the road?

The road to get there is very safe, only from the section from Yalcobá to the cenote it is recommended to reduce speed since it is a rural road, it is also recommended to download the map on Google Maps, since in this area there is not always a good signal and In order to keep the place private, we do not have signs on the road, but we will always be available to help you with your arrival.

How many people can access per time?

The maximum capacity per time is 20 people, this only varies if there are more people in a time but from the same group, then access to the entire group would be possible.

Can children live the experience?

 Of course! Children can experience Zazil Tunich as the cenote is not very deep, making it ideal for them to safely enjoy this experience

It is very important to keep minors under supervision and calm to avoid affecting the experience of other visitors on the same tour

Do you have any discounts for seniors, minors or locals?

Currently we do not offer any type of discount.

What types of experiences do they have?

We have the basic product called “Mayan underworld” that includes access, guided tour and swimming, this same experience can be complemented with very traditional food, either in a Mayan dining room or bonfire and the most special one that can only really be experienced In Zazil Tunich the meals are inside the cenote 20 meters underground.

Among other types of products we have weddings, marriage proposals, anniversaries, retreats, lodging, incentive trips for companies, meals in large groups, we handle these separately since an exact quote is made according to the needs.

What do romantic dinners include and what do they not include?

Include:

  • Access.

  • Guided tour.

  • I swim in a cenote.

  • 3-course meal, starter, main course and dessert.

  • Mayan ceremony.

Does not include:

  • Drinks

  • Tips

  • Vests.
  •  

Is there a food option for vegans or vegetarians?

For vegans or vegetarians we have the option of chaya tamales, made with local corn dough, vegetable oil and freshly cut chaya leaf, accompanied by a tomato sauce that closes the perfect flavor.

Likewise, if you have some more explicit dietary restrictions, you can easily let us know so we can support you with customized foods.

Can I request a more personalized and private experience?

Of course, contact us directly, tell us about your idea to make it a reality, we already have pre-made packages, but everything can be made to measure.

Can I rent the cenote exclusively?

Yes, it is possible to rent for a minimum of 2 hours up to 1 full day, contact us to tailor your experience.

Do you have accommodation?

We currently have some very traditional cabins exclusively for 2 people, with a bed in the air, a beautiful hand-painted mural of birds from the region, a bathroom without a door and hot water, for greater connection, in the cabins there is no Wi-Fi, but Yes we have in common areas.

When staying in the cabins you have access included between 9am to 11am, exclusive access for village guests.

Is the cenote deep for swimming at night?

The cenote is totally ideal to access at night or day, since the bottom is firm and visible at all times, the deepest part of the cenote is currently 1.8m to 2m and on the banks it is lower, this makes it ideal to appreciate the beauty of the place from the water or in the same way for water ceremonies or rituals.

How long does the activity last?

The experience of the tour and tour with dinner has an average duration of 2 hours, and may be less or more time.

How far in advance should I reserve?

It is recommended to reserve at least one day in advance if your experience is not a special event, since all groups have a maximum of 20 explorers per schedule. Likewise, when booking it is necessary to pay an advance payment to be able to secure and reserve your place in the experience. .

How should I be dressed?

We always recommend coming as comfortable as possible, with light clothing, it can be any type of shoe.

What is recommended to bring to my visit?

  • Towels
  • Water shoes or sandals that can get wet.
  • Comfortable clothes.

How can I book my visit?

You can book directly on the website or through our personalized customer service in 2 numbers, either by call or WhatsApp, there you will be asked for the details of your visit and later you will be sent a link for your personal details. the reserve.

What are the payment options for my experience?

Payment can be made in cash, transfer, debit or credit card or cryptocurrency.

Booking: +52 (985) 130 -5096

Contact US, REDEFINING THE STANDARDS OF LUXURY.

Wake up in Valladolid

We are located in a Magical Town in Mexico nestled between 4 of the most prominent archaeological sites in Mexico, just 45 km from the New Seven Wonders of the World, Chichen Itza, 20 km from the Archaeological Zone of Ekbalam, 40 km from the Archaeological Zone of Coba and 100 km from the Archaeological Zone of Tulum.

Esto permite que hospedarte y despertar con nosotros puedas tener varios días de recorridos muy interesantes para conocer una de las regiones más ricas en Cultura Maya de este gran Mundo Maya de una manera más cómoda y poder disfrutarlo mejor, ¡VEN Y VÍVELO!

We are committed to exceeding your expectations.

  • star rating  What an incredible experience at this cenote. We were lucky to have it all to ourselves with Manuel, the guide who not only talks about history but also about culture and mythology.... read more

    avatar thumb Clara C
    20/11/2019

    star rating  Una experiencia padrisima, el mejor cenote que he visitado, la explicación y vivencia única, diferente y muy emotiva el ritual logra hacerte sentir muy relajada.
    Los dueños personas mágicas y... read more

    avatar thumb Discover717944
    06/12/2020

    star rating  El cenote es magnífico lleno estalactitas y estalagmitas lo cual lo convierte en una experiencia única para grandes y pequeños, el agua es cristalina y al contar con iluminación de... read more

    helencarolinar
    13/05/2022

    star rating  "My family and I are natives of this beautiful land, proudly Mayan, and finding a place completely different from what we are used to was something magical and amazing. The concept,... read more

    avatar thumb
    01/01/1970
  • star rating  Este lugar de verdad es único, he visitado varios cenotes y sin duda este ha sido el mejor hasta ahora (visité algunos cercanos a Cobá, Il kil, algunos en Yucatan,... read more

    avatar thumb sandylee_77
    12/05/2021

    star rating  De todos los cenotes que conocimos en Valladolid y sus alrededores este fue el que más nos gustó. Sin duda la combinación de la belleza natural del lugar aunado a... read more

    avatar thumb
    01/01/1970

    star rating  El mejor cenote que vimos en nuestro viaje. Una experiencia inolvidable y muy recomendable.
    El guía muy atento y amable.
    Cenamos fuera del cenote, la comida espectacular!

    KalybreCAF
    11/07/2021

    star rating  Una experiencia padrisima, el mejor cenote que he visitado, la explicación y vivencia única, diferente y muy emotiva el ritual logra hacerte sentir muy relajada.
    Los dueños personas mágicas y... read more

    avatar thumb
    01/01/1970
  • star rating  Este lugar de verdad es único, he visitado varios cenotes y sin duda este ha sido el mejor hasta ahora (visité algunos cercanos a Cobá, Il kil, algunos en Yucatan,... read more

    avatar thumb sandylee_77
    12/05/2021
  • star rating  Impresionante, se respira una paz increíble en este lugar, pagamos la entrada junto con la cena, la cual fue maravillosa, un momento muy especial para nosotros

    O3706WVlauraj
    23/12/2021
  • star rating  It's worth the drive!! I was there yesterday and I was amazed by the beauty. The place is in perfect condition, very well maintained despite... read more

    jjuuaannyy
    28/11/2019
  • star rating  "My family and I are natives of this beautiful land, proudly Mayan, and finding a place completely different from what we are used to was something magical and amazing. The concept,... read more

    avatar thumb Lenin Che
    14/10/2020
  • star rating  El cenote es magnífico lleno estalactitas y estalagmitas lo cual lo convierte en una experiencia única para grandes y pequeños, el agua es cristalina y al contar con iluminación de... read more

    helencarolinar
    13/05/2022
  • star rating  Hermoso lugar para conocer - Fuimos en familia, cuando llegas al lugar ciertamente no parece que exista éste lugar, como casi todos los lugares de cenotes en Yucatán éste es un lugar lleno de misticismo,... read more

    Peterpachus
    13/05/2023
  • star rating  "My family and I are natives of this beautiful land, proudly Mayan, and finding a place completely different from what we are used to was something magical and amazing. The concept,... read more

    LeninCheKantun
    14/10/2020
  • star rating  "My family and I are natives of this beautiful land, proudly Mayan, and finding a place completely different from what we are used to was something magical and amazing. The concept,... read more

    avatar thumb
    01/01/1970
  • star rating  The cenote is incredible, the service is wonderful, Manuel the guide makes the experience even better, and Chema's gratitude ritual is magical. Highly recommended!!... read more

    avatar thumb Blish_S
    19/01/2020
  • star rating  It's worth the drive!! I was there yesterday and I was amazed by the beauty. The place is in perfect condition, very well maintained despite... read more

    avatar thumb
    01/01/1970
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